What are my shipping options & costs?
We ship worldwide, right from our laboratory in Vilnius, Lithuania. 3 shipping options are available to most of the countries. All final shipping costs are calculated in the checkout menu, when you enter your shipping address.
- Standard free shipping takes 5-10 business days.
- Express shipping takes 3-5 business days and costs 10€.
When should I expect my order?
Each shipment varies from the destination, amount of products and their availability. However, we’ll do our best to make sure your order arrives as quickly as possible. We’ll also inform you if any delays occur.
Estimated Shipping Time:
- Europe: 3-10 days.
- North America: 4-10 days.
- South America: 4-10 days.
- Asia and Oceania: 4-10 days.
- Africa: 4-10 days.
When will my order ship?
Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.
How do you ship?
For your convenience, we use only courier services. Meaning you will get your orders delivered directly to your address.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email firstname.lastname@example.org as soon as possible. Please note, that you can save your billing and shipping address in your account for safer and quicker future shopping.
Can I track my order?
Yes. For your convenience, once the order is placed and processed by our team, you will be provided with the order tracking details sent to your email address. You will be able to monitor the exact location of your parcel in the real-time.
I'm having problems with the tracking.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via email@example.com.
How can I contact you?
You can always contact us via “Contacts” form on our website or send an email directly to firstname.lastname@example.org. If the case is not urgent, please feel free to send us a message through one of our social media accounts as well!